FAQs

If you require technical information or advise regarding your balloons, we will be happy to provide this.  Please email us with your question sales@missymooballoons.co.uk  and we will reply as soon as possible.  We will provide information and advise on Qualatex balloons - sizing, suitability for air or helium, float time etc.  Other manufacturers provide a limited amount of technical information, but we will endevour to answer your question as quickly as possible.

If you are ordering items from us, from abroad please ensure that your country will allow them to clear customs.  This is particularly applicable to sweets, candles and sky lanterns.  If you are unsure, please find out customs prohibited items for your country before ordering, as if they are not allowed by customs they will be destroyed and not returned to us.

There are a few items which we are unable to send overseas due to size - these include tablerolls and pinatas.  If you order an oversized item, we will contact you to advise of the problem.  If you request we can quote for other shipping methods at your cost for these large items.

Finally if you have any other questions that we have not answered on the information sections of our website please do not hesitate to contact us at sales@missymooballoons.co.uk  or 01621 840666.